Do I need an account to make a purchase?
No, you can order on Icetime Luxe without creating an account. Simply check out and fill in the form provided.
How do I place an order on your website?
1. Choose a product that you like
2. Add to Cart all your desired items.
3. Click Check Out, Fill in the form, and Choose your preferred payment method.
How can I track my order?
Every time an order is shipped, we will send the customer an email with the shipping information and tracking number.
Do you offer Delivery & Shipping?
We offer home delivery and shipping services to your preferred location, making your shopping experience even more convenient. However, the shipping fee is calculated depending on the location and the weight of the order. Shipping within US is $29. We also offer Free Shipping for Horry County Residents only.
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates may vary.
Do you have a physical store?
Yes, we have a flagship store located in Myrtle Beach. We invite you to visit our physical store and experience our collection firsthand and receive personalized styling advice. Icetime Luxe is located in 2000 Coastal Grand Cir Ste. 170, Myrtle Beach, SC 29577, United States.
Which currencies I can shop in?
You can choose what kind of currency you like. Please see the bottom left of the website home page.
What Type of payment methods does Icetime Luxe accept?
2. Credit Card such as Visa, Mastercard, and Amex
5. After Pay (installments)
What is After Pay?
After Pay is a buy now, pay later service that allows consumers to make purchases and pay for them in installments. At Iceitme Luxe, pay for them in 4 equal payments made every 2 weeks without any interest.
Here's a step-by-step guide on how After Pay installments generally work:
- Select After Pay at Checkout:
When shopping online, you'll have the option to choose After pay as your payment method during the checkout process
- Check Eligibility:
After selecting After Pay, the service will perform a quick check to determine your eligibility. This often involves a soft credit check, but approval is typically based on various factors beyond just credit history.
- Make the Initial Payment:
Once approved, you'll make an initial payment at the time of purchase. This is usually a fraction of the total purchase amount.
- Automatic Installment Deductions:
The remaining balance is divided into equal installments. Afterpay will automatically deduct these installments from your linked payment method at regular intervals, usually every two weeks.
- Manage Payments:
You can manage your After Pay payments through the After Pay app or website. This includes checking your payment schedule, making early payments, and updating your payment information.
Is my personal information secure?
Newsletter & Promotions
How can I sign up for newsletters or updates?
Sign up with your email address in the designated field at the bottom of our homepage. Stay updated with our Special Offers, New Arrivals, Events, and Exclusive deals by simply subscribing to our newsletter.
How I can be notified when you are on sale?
We normally announce every promotions on our official website and respected social media platforms. But if you wish to be up to date on exclusive promotions, new arrivals, and sales, we recommend signing up for our email newsletter.
How can I determine if my item qualifies for a promotion?
You can simply check our website and you will find which items are on sale/have promotions. We categorize it per banner with a specific attached link.
Authenticity & Return Policy
Are the products of Icetime Luxe Authentic?
Yes, At Icetime Luxe, we take immense pride in offering our customers the finest luxury designer products. We understand the importance of authenticity when it comes to high-end fashion, and we want to assure our valued customers that every item we sell is 100% authentic. Please read more about authenticity.
What is Icetime Luxe Return Policy?
We accept returns within 14 days from the date of the package delivery. Please note that if the customer wants to return the product because of a change of mind or because they chose the wrong size/product, they will need to arrange a return shipment themselves and carry the costs for it. Kindly read our Returns Policy for more information.